stay away from neuf telecom

Yes I know it's been a while. I STILL don't have internet at home, and work is so busy, I either don't have time or the motivation at the end of the day to post.

I have a modem from one of the many competing internet companies in France (Neuf Telecom) is this case, and supposedly teh ADSL line is ready to go. But oh no. Either the line or the modem is not working. I have made several calls to the tech support, at 34 centimes the mintue, and I "should" be receiving today something in the mail with a toll-free number i can call so they can test the line. Why they couldn't do that on the phone with me even though is s mystery.
Rather tough, dealing with tech support in FRench. The first time was a disaster, and at the time I didn't realize it was a ADSL problem, I thought it was my computer. The guy couldn't understand me, said i should call back again with a French speaker, it was horrible and demoralizing. The 2nd time days later when i screwed up the courage was better, but they were having a system problem and said i had to call back. The 3rd time was when they said they's send the thing in the mail. ARGH.

I should have opted for Wanadoo, France Telecom's (national phone service provider) ADSL, they are by far the most expensive, but best service. And biggest, so more chance of english speaking staff.

Well it's a gorgeous evening so i'm going to jet, and go for a walk and try to find a closer dry cleaner.